To seek up to $5,000 from the On Q Financial data breach settlement, you need reasonable documentation, such as bank statements, credit-card statements, invoices, phone records, or receipts. The evidence must support actual, unreimbursed losses incurred on or after February 20, 2024, and show those losses were more likely than not caused by the incident. The $5,000 is a reimbursement limit, not an automatic payment. The proposed settlement still requires court approval, and the amount approved will depend on the documented losses the settlement administrator accepts.
Table of Contents
- Who can submit a claim?
- What documents can support the loss?
- What does "fairly traceable" mean for a claim?
- Extra proof for monitoring or fraud services
- Deadline and approval status
Who can submit a claim?
The proposed settlement covers people whose private information may have been compromised during On Q Financial's February 2024 incident. The affected files potentially contained names and social Security numbers, according to the court-authorized Kroll settlement FAQ.
Receiving notice does not by itself establish a $5,000 loss. A claimant must connect specific expenses or financial losses to the incident and show that another source did not reimburse them.
What documents can support the loss?
Kroll says a documented-loss claim requires "reasonable documentation." Accepted supporting records may include credit-card or bank statements, invoices, phone records, and receipts. Match each requested amount to a record showing what you paid, when you paid it, and what the payment covered.
Useful records may support: A statement showing a charge may establish the amount and date. An accompanying invoice or receipt can help identify the service or expense behind that charge.
- Phone or internet charges
- Credit-report costs
- Paid credit-monitoring or fraud-resolution services
- Identity-theft or fraud expenses
- Other losses the administrator finds fairly traceable to the incident
What does "fairly traceable" mean for a claim?
Documentation must do more than prove that an expense occurred. The claim must also establish that the loss was more likely than not caused by the On Q incident. Create a clear sequence for every requested expense: the incident-related concern or activity, the resulting action, and the amount paid.
Avoid including unrelated costs merely because they occurred after February 20, 2024. The loss must also be unreimbursed. Do not request money already repaid through a bank, insurer, merchant, credit-card issuer, or another source. The settlement FAQ's documented-loss terms limit reimbursement to eligible out-of-pocket losses and consequential expenses, up to $5,000.
Extra proof for monitoring or fraud services
A receipt alone is insufficient when the claim includes paid credit monitoring or fraud-resolution services. The claimant must also provide a sworn statement saying the service was purchased primarily because of the On Q incident, rather than for another purpose. That requirement matters if the service was part of a broader subscription or purchased for several reasons.
The statement must truthfully identify the incident as the primary reason for the purchase. If the administrator finds the documentation insufficient and the claimant does not correct the deficiency, the settlement treats the request as a claim for the alternative cash payment. That option is estimated at $50, requires no documentation, and may be reduced proportionally after eligible expenses and other approved claims are paid.
Deadline and approval status
A valid claim must be submitted online by 11:59 p.m. ET on October 28, 2026, or mailed with an October 28, 2026 postmark.
The online Kroll claim form requires a Class Member ID. The proposed settlement fund is $1.25 million, but no payment is final yet. The court-authorized settlement site lists the final-approval hearing for November 16, 2026, and states that On Q denies wrongdoing.
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